Returns & Refund Policy

1. Our Promise

Every product sold on BHealthyKe is 100% authentic and Halal certified. If something isn't right with your order, we want to make it right.

2. Return Window

Unopened items in their original, sealed packaging can be returned within 14 days of delivery for a full refund or exchange. Because of hygiene and safety regulations, opened supplements, cosmetics, and beauty products cannot be returned unless they arrived damaged, defective, or incorrect.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We'll arrange a free replacement or a full refund — whichever you prefer.

4. How to Start a Return

Message our team on WhatsApp or email us via the Contact page with your order number and reason for return. We'll confirm eligibility and share pickup or drop-off instructions.

5. Refunds

Once your return is received and inspected, refunds are processed back to your original payment method (or as store credit/M-Pesa reversal where applicable) within 5-7 business days. You'll receive a confirmation message once it's complete.

6. Shipping Costs

Return shipping is free when the return is due to our error (damaged, defective, or wrong item). For change-of-mind returns, the customer covers return shipping costs.

7. Non-Returnable Items

Opened consumables, final-sale/clearance items, and gift cards are not eligible for return unless required by law.

8. Contact

Questions about a return or refund? Reach out via our Contact page or WhatsApp us directly — we personally confirm every order and return.